Terms and Condition
These Terms and Conditions (“Terms”) govern your use of the repair services provided by GSS Brother Repair Services. By submitting your device for repair, you agree to the terms outlined below.
1. Service Scope
GSS Brother Repair Services provides repair, maintenance, and diagnosis for:
Desktop Computers
Laptops
Printers
Projectors
We offer in-store, onsite, and pickup & delivery services, depending on availability and location.
2. Service Estimates and Approval
After initial diagnosis, we will provide an estimated cost and time frame for repair.
No repairs will begin without your approval.
If the repair is declined after diagnosis, a service/diagnostic fee may still apply.
3. Turnaround Time
Estimated repair times are subject to availability of parts and complexity of the issue.
GSS Brother is not responsible for delays caused by external suppliers or unforeseen technical challenges.
4. Customer Responsibilities
Ensure backup of your data. We are not responsible for any data loss during repair.
Disclose all issues accurately when submitting a device.
Remove SIM cards, memory cards, or any personal accessories if not required for the repair.
5. Data and Privacy
We respect your privacy. While servicing your device, we do not access, copy, or share any personal data unless required for testing purposes with your consent. Please refer to our Privacy Policy for more details.
6. Warranty
Repairs may come with a limited warranty (e.g., 7 to 30 days), depending on the type of service or part replaced.
Warranty covers only the specific issue that was repaired and does not apply to new or unrelated issues.
Physical damage, water damage, or unauthorized tampering voids the warranty.
7. Unclaimed Devices
Devices left unclaimed for over 60 days after repair completion will be considered abandoned. GSS Brother reserves the right to dispose of or recycle such devices.
8. Limitation of Liability
GSS Brother is not liable for any data loss, software corruption, or further damage that may occur during the repair process due to pre-existing conditions.
Our liability is limited to the cost of the repair service provided.
9. Payment Terms
Payment must be made in full upon service completion and before returning the device.
We accept cash, bank transfer, and other payment modes as available.
10. Amendments
We may revise these Terms from time to time. The updated version will be posted on our website or provided upon request.