Privacy Policy
At GSS Brother Repair Services, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our repair services for desktops, laptops, printers, projectors, and related devices.
1. Information We Collect
We may collect the following types of personal and device-related information:
Personal Information: Name, contact number, email address, address (if pickup/delivery required)
Device Information: Device model, serial number, issue descriptions, diagnostic reports
Payment Details: Transaction records (we do not store your card or bank details)
Communication Data: Any messages, queries, or feedback you provide
2. How We Use Your Information
Your information may be used to:
Provide and complete repair services
Contact you regarding your repair status or service updates
Improve our services and customer experience
Maintain internal records and warranty logs
Send invoices and collect payments
3. Data Security
We take appropriate measures to protect your data against unauthorized access, alteration, or disclosure. Your personal and device information is stored securely and only accessible by authorized personnel.
4. Data Sharing
We do not sell or rent your personal information to third parties. We may share data with trusted service providers or partners only when required to fulfill your service (e.g., ordering replacement parts), and they are also bound to protect your data.
5. Retention of Information
We retain your information only as long as necessary for the purposes mentioned above or as required by law. Device-related records may be kept for warranty or service tracking purposes.
6. Your Rights
You have the right to:
Request a copy of the personal data we hold about you
Ask us to correct inaccurate information
Request deletion of your personal data, subject to legal and service-related obligations
7. Cookies and Website Data
If you use our website, we may use cookies to enhance your browsing experience. These cookies do not collect personal information unless you voluntarily provide it via forms or messages.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and/or communicated directly to you if necessary.
9. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your data, please contact us at:
GSS Brother Repair Services
Phone: +977 9768444484
Email: contact@gssbrothers.com